Level 1 Service Desk

Company Background

Flynn Restaurant Group (FRG) was started in 1999 as the owner and operator of eight Applebee’s in Washington State.

Since then the company has grown at over 30% a year, added five additional leading brands in Taco Bell, Panera, Arby’s, Pizza Hut, and Wendy’s, and has become the largest restaurant franchisee and one of top 20 largest foodservice companies in the United States.

Today, through its six wholly-owned subsidiaries, Apple American Group, Bell American, Pan American, RB American, Hut American and Wend American Group, FRG owns and operates over 440 Applebee's, 280 Taco Bells, 130 Panera cafes, 360 Arby’s, 930 Pizza Huts, and 190 Wendy’s representing $3.5 Billion in Sales and directly employing almost 73,000 people in 44 states.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Flynn Restaurant Group Support Center

Our mission at the Support Center is clear – we provide ever improving support to enable our operators to focus on running premier restaurants.

We value our 200+ team members and are committed to setting clear expectations, rewarding and appreciating their contributions and helping them reach their full potential.

We look for people to join our team who think beyond themselves and consider the overall business, that want to “Own it” and take a “Whatever it Takes” attitude in all they do.

Position Description

Level I Service Desk supports customers with IT-related problems, functioning as the first point of contact between users and the company. They resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.

Salary:

$19-$21/hour

Responsibilities

• Respond to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.
• Provide accurate and timely logging of incidents and problems.
• Escalate to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.
• Work with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.
• Create and update knowledge articles.
• Fulfill hardware requests via device configuration and coordination with our Tech Depot.
• Retrieve requested surveillance videos and deliver to Risk department, as per defined procedure.

Desired Skills and Experience

• Bachelor's degree is a plus, as well as 1-3 years’ experience in IT or related field.
• Good customer service, verbal and written communication skills required.
• ITIL and/or HDI experience and certifications a plus.
• Ability to type 40 words per minute.
• Ability to lift, carry, and place various equipment up to 50 pounds.

Why Work for Flynn?

Flynn Restaurant Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

• Medical / Dental / Vision
• Retirement and Savings Plan
• Short and Long Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Flexible/Hybrid Work Schedules
• Company Outings
• Dining Discounts
• PC/Laptop Assistances
• On-Site Fitness Center
• On-Site Daycare
• On site Café
• FUN Work Environment!

The Flynn Restaurant Group is an Equal Opportunity Employer